How it works from spotted to fixed

SolveTo is an independent platform, not affiliated with or endorsed by the City of Toronto. We forward your reports to the city's 311 service and your ward councillor. The service is completely free for residents with no hidden fees.

A free account (email or phone number), a photo of the issue, and a location pin. Our AI then suggests the issue type and drafts a description, which you can edit before submitting. For best results, take a clear, well-lit photo and place the pin as close to the issue as possible.

Our AI analyzes visual patterns in your photo like cracks in pavement, spray paint marks, or damaged infrastructure and matches them to 25+ issue categories. You always review and can adjust the suggestion before submitting.

Your report is emailed to the City of Toronto and your ward councillor with a clear summary, photo, and exact location. It also appears on our public community map where others can see nearby issues and verify reports instead of submitting duplicates.

Do not use SolveTo for emergencies (call 911), gas leaks (call Enbridge), or issues requiring immediate action like fallen power lines. Noise complaints, bylaw disputes, and private property issues are better handled by calling 311 directly. We currently only serve Toronto, so reports outside city boundaries won't be routed.

You can mark your own report as resolved after 24 hours, or community members can submit resolution photos showing the fix. If the issue persists, we recommend calling 311 directly and referencing your SolveTo report. We forward reports to the city but cannot guarantee a response timeline.

Public reports show only the issue type, location, and photo. Your phone number and email are never shared. Once a report is submitted and emailed to the city it cannot be edited. To request removal or report misuse, contact support@solveto.ca.

For each report, SolveTo automatically emails both the City of Toronto's central 311 address (311@toronto.ca) and the appropriate city councillor at the same time. Both emails contain an identical, structured report including the issue category, photo(s), and GPS coordinates. The city then routes its copy internally to the right department, while councillors receive the same details for awareness and follow-up.

All users verify their phone number before submitting. Community members can "verify" reports they've seen firsthand, adding social validation. AI analyzes photos to categorize infrastructure issues and generate reports.

Each report includes: issue category, GPS coordinates, street address, timestamp, good-quality photo(s), AI-generated description (editable by user) and link to public map view.

Councillors automatically receive emails for all reports within their ward boundaries. They can also access the reports on public reports and city map. To support additional features or integrations with council systems, a formal request and compensation from the City or Council would be required. This public service is free for residents, but specialized tools or integrations for officials please get in touch with us at support@solveto.ca.

Not yet, but it's on our roadmap. For now, Admin can add report resolution notes to issue directly. Future updates will enable official resolution workflows so city teams can close tickets from their systems and have status sync to SolveTo. Please get in touch with us at support@solveto.ca if you need this feature.

Residents or community members can update the issue status by verifying a report and whether it is fixed or not, and by uploading an "after" photo. Admins can also add resolution notes to the report directly and mark it as resolved.

Contact us at support@solveto.ca and we'll review and remove spam reports. Accounts that misuse the platform may be suspended.